FAQ

At All About Promotions, we've done our best to create a Web site that anticipates and satisfies our customers' needs. With that goal in mind, we've compiled a list of frequently asked questions. If you do not find an answer to your question here, contact us at 352-341-2323 or info@aapromoinc.com.

Art files

The term art files includes any sort of machine-readable text or graphics that can be used to generate a customer’s products. We accept most common art files but prefer vector art as it is more accurate and can be scaled to meet the customer’s varying needs. For example, a logo in a JPG or GIF format will look jagged and not have an acceptable look. On the other hand, a vector file format from a program like Corel Draw or Adobe Illustrator can be made as large as desired with no reduction in quality. A logo in a CDR or AI format from a business card could easily be expanded to use in a large banner with no loss of quality.

If a customer’s art needs rework, some charges will apply.

Customer-supplied garments

We can embroider or print on customer garments. While we will take every precaution possible with customer-supplied garments, we are not liable for any damage to them.

Any garments supplied for embroidery need to be clean although they do not need to be new. For directo-to-garment printing, only new 100% cotton garments can be accepted.

Turn around times

Turn around times will vary depending upon workload. For customer embroidery, a 1-2 week total turnaround time from customer approval of art to availability of the finished products is typical. Business cards and banners can usually be completed within a few days. Specialty items will typically take at least 2 weeks. If extra work is needed on customer art, additional time may be required.

Showroom

We keep examples of many of the products and specialty items we have produced over the years in our Inverness showroom. Please feel free to stop by during regular showroom hours of 10-5, Monday through Friday. We are also available at other hours by appointment.